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🧮
Calculator Issues
Problems with Alpha points calculations
🔧
Technical Issues
Website bugs and performance problems
👤
Account Help
General account and usage questions
📊
Data Questions
Project data and accuracy inquiries
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Frequently Asked Questions
What is Binance Alpha Tool?
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Binance Alpha Tool is an independent analytical website that helps users calculate Alpha points, view project data, and understand Binance Alpha program requirements. We are not officially affiliated with Binance.
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Is this website free to use?
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Yes, all our tools and services are completely free to use. There are no subscriptions, fees, or hidden costs.
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How accurate are the Alpha points calculations?
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Our calculations are based on the official Binance Alpha program rules. However, since rules may change and calculations are estimates, always verify with official Binance sources.
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Why do my balance points seem wrong?
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Balance points are calculated using specific tiers: • $100-$1,000 = 1 point • $1,000-$10,000 = 2 points • $10,000-$100,000 = 3 points • $100,000+ = 4 points Make sure your input falls within the correct tier.
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The website is not loading properly. What should I do?
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Try these steps: 1. Clear your browser cache and cookies 2. Disable browser extensions temporarily 3. Try using an incognito/private window 4. Use a different browser 5. Check your internet connection
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Does the website work on mobile devices?
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Yes, our website is fully responsive and optimized for mobile devices. If you experience issues, try rotating your device or using the latest version of your mobile browser.
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How often is the price data updated?
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Cryptocurrency prices are updated every 10 seconds using the Binance API. Project data and historical statistics are updated daily.
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Where does the project data come from?
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Project data comes from multiple sources including community contributions, on-chain analysis, and verified Alpha program results. We strive for accuracy but recommend verifying important information.
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🧮 Calculator Support
Calculation Errors
If your calculations seem incorrect:
Verify your input values are within valid ranges
Check that balance is between $0 - $10,000,000
Ensure volume values are realistic
Try refreshing the page and recalculating
Calculator Not Loading
If the calculator doesn't appear:
Clear your browser cache and cookies
Disable ad blockers temporarily
Try using an incognito/private window
Update your browser to the latest version
Understanding Results
Learn how to interpret your results:
Balance points: 1-4 points based on holdings
Volume points: 1-25 points based on trading
15-day projection shows estimated accumulation
Higher points increase Alpha eligibility
🔧 Technical Support
Common Issues & Solutions
Website Loading Slowly
Low Priority
Possible causes: Network connection, browser cache, or high server load
Solutions:
Check your internet connection speed
Clear browser cache and reload the page
Try accessing the site from a different device
Wait a few minutes and try again during off-peak hours
Mobile Display Issues
Medium Priority
Symptoms: Layout broken, buttons not working, text unreadable
Solutions:
Rotate your device to landscape mode
Zoom out to see the full layout
Use the latest version of Chrome or Safari
Clear mobile browser data
Data Not Updating
High Priority
When data seems outdated or frozen:
Refresh the page (Ctrl+F5 or Cmd+Shift+R)
Check if other cryptocurrency sites are updating
Try accessing our site from a different browser
Contact support if issue persists for more than 30 minutes
👤 Account & Usage Help
No Account Required
Our website doesn't require user accounts. All tools are available for immediate use without registration, login, or personal information.
Data Privacy
Calculator inputs are processed locally and not stored on our servers. Your financial information remains private and secure.
Usage Limits
There are no usage limits on our tools. You can calculate as many scenarios as needed without restrictions or rate limiting.
Browser Compatibility
Our website works best on modern browsers: Chrome 90+, Firefox 88+, Safari 14+, Edge 90+. Mobile browsers are fully supported.
📊 Data & Accuracy Support
Data Sources
Our data comes from multiple reliable sources:
Price Data: Binance API (real-time)
Market Data: CoinGecko API
Project Data: Community contributions and on-chain analysis
Historical Data: Verified Alpha program results
Data Update Frequency
Cryptocurrency prices: Every 10 seconds
Project listings: Daily updates
Historical statistics: Weekly compilation
Alpha rules: Updated when Binance announces changes
Reporting Data Issues
If you notice incorrect or outdated information:
Take a screenshot of the issue
Note the exact time and date
Compare with official Binance data
Contact us with detailed information
Still Need Help?
Can't find what you're looking for? Our support team is here to help.